BitBox02

We strive to provide the best possible customer support. In order to keep waiting times as short as possible, please make sure to check if your question has already been answered in our help desk before contacting us. Thank you very much :)

Most common questions

Provide the following details when contacting support

Please provide us with the following information and be as detailed as possible so that we can assist you:
  • BitBox02 edition
  • BitBox02 firmware-version
  • BitBoxApp-version
  • Question/Problem description

Telegram Group

If your question is of general nature and does not require you to share personal details, please join our Telegram Group and ask there :)

Contact emailsupport@shiftcrypto.ch

Note: Please do not use @t-mobile.de or @t-online.de email addresses to contact us as we are currently having issues delivering emails to these hosts. Please use a different email address to contact us.
Note: Please make sure the total size of all attachments is less than 20MB.