Why is my Bitcoin address "invalid"?

There are multiple address formats in Bitcoin. 
- Bitcoin Legacy: Addresses start with 1...
- Bitcoin: Addresses start with 3... (also called "wrapped segwit" or just "segwit")
- Bitcoin Bech32: Addresses start with bc1... (also called "native segwit")

The BitBox02 only supports the "Bitcoin" & "Bitcoin bech32" format.
Bitcoin bech32 is the most modern address format and is therefore used as the default address format in the BitBoxApp. 

Issue 1: Service does not support bech32 addresses

If you are using an exchange/wallet that does not support "Bitcoin bech32"  addresses (bc1…), click the “change to compatible address (segwit)” button on the "Receive" page to get a "Bitcoin" address with a leading 3…

Issue 2: Service does not automatically remove "bitcoin:" prefix

When you copy an address from the BitBoxApp it will start with a "bitcoin:..." prefix. This is an industry standard but unfortunately some exchanges/wallets to not follow that standard and will tell you that the address is invalid. In that case please manually remove the "bitcoin:" prefix so that your address starts with "bc1..." or "3...".