Issue 1: Service does not support bech32 addresses
If you are using an exchange/wallet that does not support "Bitcoin bech32" addresses (bc1…), click the “change to compatible address (segwit)” button on the "Receive" page to get a "Bitcoin" address with a leading 3…
Issue 2: Service does not automatically remove "bitcoin:" prefix
When you copy an address from the BitBoxApp it will start with a "bitcoin:..." prefix. This is an industry standard but unfortunately some exchanges/wallets to not follow that standard and will tell you that the address is invalid. In that case please manually remove the "bitcoin:" prefix so that your address starts with "bc1..." or "3...".