We strive to provide the best possible customer support. In order to keep waiting times as short as possible, please make sure to check if your question has already been answered in our help desk before contacting us. Thank you very much :)
If your shipment is stuck in transit / has not been delivered yet, fill out this form.
Please do not also create a support ticket.
Before contacting us, please check in your order confirmation email if your order contains a "PRE-ORDER" item.
If that is the case, click here for the shipping timeline estimate.
Provide the following details when contacting support
- Order ID can be found in your order confirmation email)
- Shipment tracking number
- Question/Problem description
Contact email: email@example.com (English & German)
Note: Please do not use @t-mobile.de or @t-online.de email addresses to contact us as we are currently having issues delivering emails to these hosts. Please use a different email address to contact us.
Note: Please make sure the total size of all attachments is less than 20MB.