The BitBoxApp stores configuration and log files in its own application data folder called "bitbox".

During correspondence with the BitBox support team, we might ask you to provide some files that can help us to find the cause of an issue.

BitBoxApp log file

• Windows: navigate to C:\Users\<user>\AppData\Roaming\bitbox\log.txt


• macOS: Open finder,  in the menu bar select "Go" > "Go to folder".
  In the pop-up enter: ~/Library/Application Support/bitbox/log.txt and select "Go".
  
  
• Linux: navigate to ~/.config/bitbox/log.txt or whichever your XDG_CONFIG_HOME points to.