The BitBoxApp stores configuration and log files in its own application data folder called "bitbox".
During correspondence with the BitBox support team, we might ask you to provide some files that can help us to find the cause of an issue.
- Windows: navigate to
- macOS: Open finder, in the menu bar select "Go" > "Go to folder".
In the pop-up enter:
~/Library/Application Support/bitbox/log.txtand select "Go".
Linux: navigate to
~/.config/bitbox/log.txtor whichever your