Contact for product related questions

We strive to provide the best possible customer support. In order to keep waiting times as short as possible, please make sure to check if your question has already been answered in our help desk before contacting us. Thank you very much :)

BitBox02 common questions

Provide the following details when contacting support

Please provide us with the following information and be as detailed as possible so that we can assist you:
  • BitBox firmware-version
  • BitBoxApp-version
  • Question/Problem description

Contact email: (English, German, Spanish)

Note: Please make sure the total size of all attachments is less than 20MB.